website builder Our goal is to help you find the information you need as quickly as possible.
Please use the Search box located to the right to search our frequently asked questions, which address many of our customers’ concerns.
If you have questions or require assistance with product registration, please click here.
If you are still running Windows XP on your computer, please be aware that we no longer provide support for any or our software on Windows XP. For more information, click here.
If you don’t find the information you need, use the “Submit a Ticket” link below to submit a new Support Ticket or initiate a Chat session with one of our support representatives (if available, Technical Support Hours are 9 AM – 5 PM Eastern Time, Monday – Friday). A technical support representative will respond within 24 hours during the business week.
BrainTrain Technical Support
If you have been in contact with BrainTrain Support and need to start a Remote Support Session, please click here.
Why doesn’t BrainTrain Support have a phone number?
With most issues resolved with step-by-step instructions, a written response is the most effective communication channel for both you, our customer, and for us here at BrainTrain. Also, as many of our customers work around time-sensitive schedules between clients, written communication allows for efficient scheduling of appointments for remote sessions and/or call backs with a minimum of missed calls and opportunities.
Please Submit a Ticket above to tell us what’s wrong, and we’ll be with you as soon as possible.