BrainTrain Support has written 133 articles

Are the Cloud licenses for BrainTrain’s cognitive training products HIPAA compliant and secure?

The BrainTrain cloud system is HIPAA compliant and highly secure. The system contains only encrypted, de-identified data using random identifications, and the connection to the cloud system uses HTTPS with a complex password. Even if access to the database were obtained and decrypted, the cloud system contains no identifying names or PHI; all PHI related…

Transferring from IVA+Plus to IVA-2

Generating a Station Key for Transferring from IVA+Plus to IVA-2 Install the IVA-2 Program if not already installed on the computer where you have your current IVA+Plus license registered.  Please note that the IVA-2 is only compatible with Windows Vista, Windows 7 and Windows 8/8.1.  If your IVA+Plus is installed on a computer with Windows…

Transferring to IVA-2 when IVA+Plus and IVA-2 are installed on different PCs.

The normal transfer process requires that you install IVA-2 onto the same PC where you have IVA+Plus installed and registered.  However, in some cases this is not possible (IVA+Plus is installed on XP which IVA-2 does not support) or you may wish to move your testing station to a new computer.  In those instances, follow…

SmartMind Video Player – Unknown Media Effect error

When attempting to use the Video Player exercise in SmartMind, you receive the following error: Unknown media effect: “” Exercise: SmartMindDVD This issue occurs when the “Media Feedback Effect” option under “Specific Exercise Options” is set to no value as in the image below. To resolve, simply click on “Specific Exercise Options and then choose…

SmartMind Video Player – Class Not Registered error

When attempting to launch the SmartMind Video Player, you receive the following error message: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)) Exercise:  SmartMindDVD           This error occurs when you do not have the VLC media player installed on your PC along with SmartMind.  Please install the VLC media player (http://www.videolan.org/vlc/index.html)…

How long do you need to train with the programs before you can expect results?

Clinical experience has shown that a minimum of two hours per week is needed to make progress. More training time is better; the training can be done intensely up to two hours per day. Any generalization of results or benefits is not expected until at least twenty hours of training has been completed. If you…

Disabling DirectX in IVA-2 / IVA-QS / IVA-AE2

We use DirectX to adjust the resolution of the monitor and to open the test in Full Screen mode.  In some instances, it may be necessary to disable DirectX in the program to alleviate issues with hardware support.  To do this, please follow the instructions below:    Start the program by double-clicking on the desktop…

Installing / Troubleshooting the Wheel in SmartDriver

Connect the pedals to the wheel using the RJ45 connector and attach the wheel to the table.  Full setup instructions are available in the Thrustmaster Red Legend Racing Wheel manual which can be downloaded from http://ts.thrustmaster.com/eng/index.php?pg=files_faq Set the wheel’s USB selector to the “PC” position (located behind the wheel on the left side of the console).…

Registering purchased IVA-AE2 Licenses, Reports, and Tests

To register purchased test administrations, report administrations, or renewals complete the following steps: Double-click on the IVA-AE2 icon on your desktop. Click on the Registration & Support. After receiving a purchased license or test code, click on Apply Test License, Apply Report License, Apply Renewal License, or Apply License Codes (whichever is appropriate to the…