If you are receiving this error and your Operating System is Windows XP, that is likely the source of the issue. We no longer support that operating system and a number of customers using Windows XP have issues with connecting to the Cloud database. Only solution to that is to switch to either Windows 7, Windows 8, or Windows 10.
- The Cloud Server could be temporarily down. To test this, you can simply visit the url mentioned in the error message (https://braingamecontests.com/test.html) in your web browser. If you get a 404 Error in the web browser, then the Cloud server is temporarily down and you can try again later. If you see an “OK” message, then the Cloud server is currently operational.
- It could be that your Firewall software is blocking connections to the Cloud Server. You could check your Firewall settings to be sure that the software is configured to make connections to outside addresses.