BrainTrain Support has written 133 articles

iPad Configuration for Remote Testing

Disable Notifications It is important that you set up your iOS Remote Testing Device correctly and disable notifications. You can do so by going into the settings options of your RTD and selecting “Notifications”. Under the table titled “Notification Style” you will see a list of the apps that have notifications enabled. For each app…

How Do I Get Started with Neurofeedback using SmartMind?

Our SmartMind 3 system does require that the healthcare professional using it have the knowledge, training and understanding of how to use neurofeedback systems. Our system can be used in the same way as all other similar products.  One approach is to work with someone locally who knows how to implement neurofeedback and have them…

Remote Testing Devices

More Information about Remote Testing and Telehealth Services in the COVID-19 Pandemic HHS.gov Telehealth Guidance Medicare Coverage and Payment of Virtual Services Remote Testing Overview Examiners can administer the IVA-2, IVA-QS, IVA-AE2 or MeSA tests remotely. Remote test administration can be validly completed using the Chrome web browser or an iPad for the IVA tests…

MindWave Connection Issues

If you are having trouble connecting to your MindWave headset, please follow the troubleshooting instructions below.  Note that these instructions are specific to the white, RF version of the MindWave. If you have the black, Bluetooth edition, there are different troubleshooting steps. Make sure you have installed the Wireless USB Adapter driver files.  Please install…

“Index was outside the bounds of the array” when starting an Exercise

The error message “”Index was outside the bounds of the array” that occurs when starting a Training Exercise in MindPower Builder can be caused by an unsupported video card or a video card that has an improperly installed or out of date driver installed.  First, let’s check to see if the system’s video card will…

Value 0 is not a valid value for Interval. Interval must be greater than 0

The error: “Value 0 is not a valid value for Interval. Interval must be greater than 0” is often a secondary issue caused by the improper or incomplete loading of the sound system.  The error message is often preceded by a warning about the inability to find a sound card or sound output devices (headphones…

Object variable or Withblock variable not set when running MindPower Builder Training Exercises

If you receive the following error when running the MindPower Builder Training exercises: Run-time error ’91’: Object variable or Withblock variable not set Class does not support Automation or does not support expected interface But the Game Breaks and Tests operate without error, then try changing your Program Compatibility settings to enable “Run As Administrator.” …

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”