10 articles Error Messages

“Index was outside the bounds of the array” when starting an Exercise

The error message “”Index was outside the bounds of the array” that occurs when starting a Training Exercise in MindPower Builder can be caused by an unsupported video card or a video card that has an improperly installed or out of date driver installed.  First, let’s check to see if the system’s video card will…

Object variable or Withblock variable not set when running MindPower Builder Training Exercises

If you receive the following error when running the MindPower Builder Training exercises: Run-time error ’91’: Object variable or Withblock variable not set Class does not support Automation or does not support expected interface But the Game Breaks and Tests operate without error, then try changing your Program Compatibility settings to enable “Run As Administrator.” …

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

Failed to get Direct3D Device – ApiCode: [DXGI_ERROR_UNSUPPORTED/Unsupported]

This error could indicate that your video card, under current configuration, does not support DirectX 10 which we use to draw the video surface to the screen.  You must have a DirectX 10-compatible video card.  The GPU-Z Utility can run a scan of your video card and determine if it supports DirectX 10. You will…

Unable to load DLL ‘d3dcompiler_43.dll’: The specified module could not be found.

This error, “Unable to load DLL ‘d3dcompiler_43.dll’” is caused by a missing file included in the DirectX Runtimes which is an optional installer provided by Microsoft.  You can download and install the DirectX Runtimes from the following link:  http://www.microsoft.com/en-us/download/details.aspx?id=8109 This error also could indicate that your video card, under current configuration, does not support DirectX…

TReader stream open Byte stream\win32file Cloudsettings.rb is not a valid Rich Binary File

You receive a message similar to the following on start-up of the program: “TReader stream open Byte stream\win32file\C:\Program Files(x86)\Brain Train\PROGRAM NAME\ Local Data]Cloudsettings.rb is not a valid Rich Binary File” where “PROGRAM NAME” is the name of the program you are attempting to run. This error indicates that the “CloudSettings.rb” file in the listed directory…

The Installed version of the Application cannot be determined. The setup will now terminate.

You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user.  Please login as a user with Administrative privileges and attempt the…

Catastrophic Failure or Feature Transfer Error when attempting an Installation

Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges.  Double check that the User Profile you are using has sufficient Admin privileges to install software.  If in doubt, try a different user. The…

An error occured while making the HTTP request to https://braingamecontests.com/CloudSystem/CloudWebService.svc.

If you are receiving this error and your Operating System is Windows XP, that is likely the source of the issue.  We no longer support that operating system and  a number of customers using Windows XP have issues with connecting to the Cloud database.  Only solution to that is to switch to either Windows 7,…