6 articles Error Messages

MindWave Mobile / Mobile + / Mobile 2 Connection Issues

If you are having trouble connecting to your MindWave headset, please follow the troubleshooting instructions below.  Note that these instructions are specific to the black, Bluetooth edition of the MindWave.  There are different troubleshooting steps for the white and blue MindWave. There are several different versions of the MindWave Mobile MindWave Mobile (requires a specific…

MindWave Connection Issues

If you are having trouble connecting to your MindWave headset, please follow the troubleshooting instructions below.  Note that these instructions are specific to the white, RF version of the MindWave. If you have the black, Bluetooth edition, there are different troubleshooting steps. Make sure you have installed the Wireless USB Adapter driver files.  Please install…

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

TReader stream open Byte stream\win32file Cloudsettings.rb is not a valid Rich Binary File

You receive a message similar to the following on start-up of the program: “TReader stream open Byte stream\win32file\C:\Program Files(x86)\Brain Train\PROGRAM NAME\ Local Data]Cloudsettings.rb is not a valid Rich Binary File” where “PROGRAM NAME” is the name of the program you are attempting to run. This error indicates that the “CloudSettings.rb” file in the listed directory…

The Installed version of the Application cannot be determined. The setup will now terminate.

You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user.  Please login as a user with Administrative privileges and attempt the…

An error occured while making the HTTP request to https://braingamecontests.com/CloudSystem/CloudWebService.svc.

If you are receiving this error and your Operating System is Windows XP, that is likely the source of the issue.  We no longer support that operating system and  a number of customers using Windows XP have issues with connecting to the Cloud database.  Only solution to that is to switch to either Windows 7,…