5 articles General

Disabling DirectX in IVA-2 / IVA-QS / IVA-AE2

We use DirectX to adjust the resolution of the monitor and to open the test in Full Screen mode.  In some instances, it may be necessary to disable DirectX in the program to alleviate issues with hardware support.  To do this, please follow the instructions below:    Start the program by double-clicking on the desktop…

How to Purchase IVA-AE2 Licenses, Reports, and Tests

To purchase test administrations, report administrations, or renewals complete the following steps: Double-click on the IVA-AE2 icon on your desktop. Click on the Registration & Support. Click on Purchase Additional Licenses. On the next screen, choose the license you wish to purchase, whether Renewal or Tests and continue through the Purchase process with your credit…

How to Use the Built-In Support Ticket System

Technical support is available to customers with an active software license. If you experience any problems with the program, you have the following options: The Home Menu includes a Help button that contains answers to many common technical issues with the software. Scan the document to see if your problem can be resolved with any…

Windows Support and BrainTrain Programs

As of January 14, 2020, BrainTrain no longer offers support for software on Windows 7.  Windows XP, Windows Vista and Windows 7 are no longer supported by BrainTrain. At this time, we only test and certify that BrainTrain software will start and operate correctly on Windows 10 and Windows 8.1. We urge you to take…