6 articles Error Messages

Value 0 is not a valid value for Interval. Interval must be greater than 0

The error: “Value 0 is not a valid value for Interval. Interval must be greater than 0” is often a secondary issue caused by the improper or incomplete loading of the sound system.  The error message is often preceded by a warning about the inability to find a sound card or sound output devices (headphones…

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

Font Size Warning Box in IVA-QS, IVA-2 and/or IVA-AE2

If you receive the following message: You will need to adjust your Font Size setting to use Normal or Smaller fonts.  Follow the instructions below. Right click on your Desktop and select the option for “Screen Resolution” from the menu that appears. Click on the option for “Make Text or Other Items Larger or Smaller.”…

The Installed version of the Application cannot be determined. The setup will now terminate.

You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user.  Please login as a user with Administrative privileges and attempt the…

‘Could not establish trust relationship for the SSL/TLS secure channel with authority ‘braingamecontests.com’

The error message ‘could not establish trust relationship for the SSL/TLS secure channel with authority ‘braingamecontests.com’ can be caused by several different factors. The program have been installed on Windows XP.  Windows XP is not a supported operating system for BrainTrain’s test programs.  You will need to move the update your operating system or migrate…

Catastrophic Failure or Feature Transfer Error when attempting an Installation

Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges.  Double check that the User Profile you are using has sufficient Admin privileges to install software.  If in doubt, try a different user. The…