If you experience issues such as: Text not fitting on buttons or Odd text wrapping inaccessible Text or Number boxes Text too small to read, tiny text on screen These issues can be caused by a DPI Setting above 100% on the computer’s Display Settings. Many of today’s higher resolution monitors will automatically…
If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”
This error, “Unable to load DLL ‘d3dcompiler_43.dll’” is caused by a missing file included in the DirectX Runtimes which is an optional installer provided by Microsoft. You can download and install the DirectX Runtimes from the following link: http://www.microsoft.com/en-us/download/details.aspx?id=8109 This error also could indicate that your video card, under current configuration, does not support DirectX…
You receive a message similar to the following on start-up of the program: “TReader stream open Byte stream\win32file\C:\Program Files(x86)\Brain Train\PROGRAM NAME\ Local Data]Cloudsettings.rb is not a valid Rich Binary File” where “PROGRAM NAME” is the name of the program you are attempting to run. This error indicates that the “CloudSettings.rb” file in the listed directory…
You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user. Please login as a user with Administrative privileges and attempt the…
Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges. Double check that the User Profile you are using has sufficient Admin privileges to install software. If in doubt, try a different user. The…
If you are receiving this error and your Operating System is Windows XP, that is likely the source of the issue. We no longer support that operating system and a number of customers using Windows XP have issues with connecting to the Cloud database. Only solution to that is to switch to either Windows 7,…