You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user. Please login as a user with Administrative privileges and attempt the…
Pup-ups and update notifications can cause the IVA+Plus / AE products to interrupt or minimize in the middle of the test. This may present as the test minimizing down to a small bar directly above the Windows Start menu or a total disruption of the test causing it to be interrupted. Some common programs we…
Typically, the inability to print test results would be due to the product operating in trial mode. The limitations of trial mode are Limited to 2 Tests Limited to 2 Reports Inability to Print or Export Data or Reports Your test could be running in trial mode if You’ve never registered it You’ve migrated the…
Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges. Double check that the User Profile you are using has sufficient Admin privileges to install software. If in doubt, try a different user. The…
VirtualStore is a User Account Control (UAC) feature included in Windows Vista, Windows 7 and Windows 8. With the Virtual Store enabled (which it is by default) any data files that an application attempts to write to the Program Files (or Program Files (x86)) directory are automatically and silently redirected to save in the following…
Start the Test Battery II on the old computer. Select the IVA+Plus from the test selection screen and then click on the “Database” menu at the top. Choose the option for “Backup IVA+Plus Database” A New window will appear prompting you for the Save location. Choose a location that is accessible from the new…
Registration of the software requires your Customer Number and Password, both of which are supplied by BrainTrain. You should have received this information with your initial order. If you do not have this information, you may contact BrainTrain support to receive this information. If you need to re-register software due to migrating the software to…
As of January 14, 2020, BrainTrain no longer offers support for software on Windows 7. Windows XP, Windows Vista and Windows 7 are no longer supported by BrainTrain. At this time, we only test and certify that BrainTrain software will start and operate correctly on Windows 10 and Windows 8.1. We urge you to take…
A database check is performed at each start of the Test Battery II wherein we open a sample database, write out data to it, close the connection and then read the data back in. If the data read back from the sample database differs from expected, then the following error will appear. “Test Battery System…
When you see the ‘@@@’ symbols in place of the Q Scores for a test result, that means that the test administration was invalid and no interpretation can be done. Could be due to random responding on the test or an extreme impairment. The Interpretation Manual (accessible from the “Manuals” menu) will go into further…