You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user. Please login as a user with Administrative privileges and attempt the…
Pup-ups and update notifications can cause the IVA+Plus / AE products to interrupt or minimize in the middle of the test. This may present as the test minimizing down to a small bar directly above the Windows Start menu or a total disruption of the test causing it to be interrupted. Some common programs we…
Typically, the inability to print test results would be due to the product operating in trial mode. The limitations of trial mode are Limited to 2 Tests Limited to 2 Reports Inability to Print or Export Data or Reports Your test could be running in trial mode if You’ve never registered it You’ve migrated the…
Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges. Double check that the User Profile you are using has sufficient Admin privileges to install software. If in doubt, try a different user. The…
A database check is performed at each start of the Test Battery II wherein we open a sample database, write out data to it, close the connection and then read the data back in. If the data read back from the sample database differs from expected, then the following error will appear. “Test Battery System…
When you see the ‘@@@’ symbols in place of the Q Scores for a test result, that means that the test administration was invalid and no interpretation can be done. Could be due to random responding on the test or an extreme impairment. The Interpretation Manual (accessible from the “Manuals” menu) will go into further…
When trying to View or Print and IVA+Plus or IVA-AE report, you receive a message similar to: Error 2018: Page Margins Too Large This error is typically caused by corrupted or missing files associated with Active Reports. Those files may have been modified/deleted during the installation or uninstall of other software recently. In almost all…
Typically, if you don’t see the testee’s name on the list of available tests, then the test data simply isn’t there. Its possible the test was interrupted prior to the end and the data wasn’t saved. There would be no way to recover that data from a different location. However, you can try a couple…
This message would mean that either 1) the database is corrupted or 2) the MDAC files (Microsoft Data Access Components) installed on the system aren’t working properly. As bad as #1 sounds, its probably the preferable cause. A couple of things to try. A) First, try running the IVA-AE test that comes with the Test…