7 articles Error Messages

Unusual Font Size / Boxes Cut Off

If you experience issues such as: Text not fitting on buttons or Odd text wrapping inaccessible Text or Number boxes     Text too small to read, tiny text on screen These issues can be caused by a DPI Setting above 100% on the computer’s Display Settings.  Many of today’s higher resolution monitors will automatically…

Value 0 is not a valid value for Interval. Interval must be greater than 0

The error: “Value 0 is not a valid value for Interval. Interval must be greater than 0” is often a secondary issue caused by the improper or incomplete loading of the sound system.  The error message is often preceded by a warning about the inability to find a sound card or sound output devices (headphones…

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

Installing / Troubleshooting the Wheel in SmartDriver

Connect the pedals to the wheel using the RJ45 connector and attach the wheel to the table.  Full setup instructions are available in the Thrustmaster Red Legend Racing Wheel manual which can be downloaded from http://ts.thrustmaster.com/eng/index.php?pg=files_faq Set the wheel’s USB selector to the “PC” position (located behind the wheel on the left side of the console).…

Unable to load DLL ‘d3dcompiler_43.dll’: The specified module could not be found.

This error, “Unable to load DLL ‘d3dcompiler_43.dll’” is caused by a missing file included in the DirectX Runtimes which is an optional installer provided by Microsoft.  You can download and install the DirectX Runtimes from the following link:  http://www.microsoft.com/en-us/download/details.aspx?id=8109 This error also could indicate that your video card, under current configuration, does not support DirectX…

TReader stream open Byte stream\win32file Cloudsettings.rb is not a valid Rich Binary File

You receive a message similar to the following on start-up of the program: “TReader stream open Byte stream\win32file\C:\Program Files(x86)\Brain Train\PROGRAM NAME\ Local Data]Cloudsettings.rb is not a valid Rich Binary File” where “PROGRAM NAME” is the name of the program you are attempting to run. This error indicates that the “CloudSettings.rb” file in the listed directory…

The Installed version of the Application cannot be determined. The setup will now terminate.

You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user.  Please login as a user with Administrative privileges and attempt the…