If you experience issues such as: Text not fitting on buttons or Odd text wrapping inaccessible Text or Number boxes Text too small to read, tiny text on screen These issues can be caused by a DPI Setting above 100% on the computer’s Display Settings. Many of today’s higher resolution monitors will automatically…
The error: “Value 0 is not a valid value for Interval. Interval must be greater than 0” is often a secondary issue caused by the improper or incomplete loading of the sound system. The error message is often preceded by a warning about the inability to find a sound card or sound output devices (headphones…
If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”
When attempting to use the Video Player exercise in SmartMind, you receive the following error: Unknown media effect: “” Exercise: SmartMindDVD This issue occurs when the “Media Feedback Effect” option under “Specific Exercise Options” is set to no value as in the image below. To resolve, simply click on “Specific Exercise Options and then choose…
When attempting to launch the SmartMind Video Player, you receive the following error message: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)) Exercise: SmartMindDVD This error occurs when you do not have the VLC media player installed on your PC along with SmartMind. Please install the VLC media player (http://www.videolan.org/vlc/index.html)…
This error, “Unable to load DLL ‘d3dcompiler_43.dll’” is caused by a missing file included in the DirectX Runtimes which is an optional installer provided by Microsoft. You can download and install the DirectX Runtimes from the following link: http://www.microsoft.com/en-us/download/details.aspx?id=8109 This error also could indicate that your video card, under current configuration, does not support DirectX…
You receive a message similar to the following on start-up of the program: “TReader stream open Byte stream\win32file\C:\Program Files(x86)\Brain Train\PROGRAM NAME\ Local Data]Cloudsettings.rb is not a valid Rich Binary File” where “PROGRAM NAME” is the name of the program you are attempting to run. This error indicates that the “CloudSettings.rb” file in the listed directory…
You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user. Please login as a user with Administrative privileges and attempt the…
Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges. Double check that the User Profile you are using has sufficient Admin privileges to install software. If in doubt, try a different user. The…