9 articles Error Messages

MindWave Mobile / Mobile + / Mobile 2 Connection Issues

If you are having trouble connecting to your MindWave headset, please follow the troubleshooting instructions below.  Note that these instructions are specific to the black, Bluetooth edition of the MindWave.  There are different troubleshooting steps for the white and blue MindWave. There are several different versions of the MindWave Mobile MindWave Mobile (requires a specific…

MindWave Connection Issues

If you are having trouble connecting to your MindWave headset, please follow the troubleshooting instructions below.  Note that these instructions are specific to the white, RF version of the MindWave. If you have the black, Bluetooth edition, there are different troubleshooting steps. Make sure you have installed the Wireless USB Adapter driver files.  Please install…

Value 0 is not a valid value for Interval. Interval must be greater than 0

The error: “Value 0 is not a valid value for Interval. Interval must be greater than 0” is often a secondary issue caused by the improper or incomplete loading of the sound system.  The error message is often preceded by a warning about the inability to find a sound card or sound output devices (headphones…

Side-by-Side Configuration is Incorrect

If the software gives you the message below you will need to uninstall and reinstall the software. Please contact BrainTrain Technical support at braintrainhelp.com to request a download. “The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

Unable to load DLL ‘d3dcompiler_43.dll’: The specified module could not be found.

This error, “Unable to load DLL ‘d3dcompiler_43.dll’” is caused by a missing file included in the DirectX Runtimes which is an optional installer provided by Microsoft.  You can download and install the DirectX Runtimes from the following link:  http://www.microsoft.com/en-us/download/details.aspx?id=8109 This error also could indicate that your video card, under current configuration, does not support DirectX…

Troubleshooting Issues with a Network Database

If you are having issues connecting and remaining connected to a database that is accessed across the network there are a couple of solutions that can help to resolve the issue. Make sure that the computer where the database is located is always on when trying to access the database. Check that all computers are…

The Installed version of the Application cannot be determined. The setup will now terminate.

You receive a message during installation that states, “The installed version of the application could not be determined. The setup will now terminate.” This error message generally indicates that you are attempting to update a previous installation while logged in as a Non-Administrative user.  Please login as a user with Administrative privileges and attempt the…

Catastrophic Failure or Feature Transfer Error when attempting an Installation

Some common, possible causes of the Catastrophic Failure and/or File Transfer Error message during installation include: You are installing the software under a user account that does not have administrator privileges.  Double check that the User Profile you are using has sufficient Admin privileges to install software.  If in doubt, try a different user. The…

An error occured while making the HTTP request to https://braingamecontests.com/CloudSystem/CloudWebService.svc.

If you are receiving this error and your Operating System is Windows XP, that is likely the source of the issue.  We no longer support that operating system and  a number of customers using Windows XP have issues with connecting to the Cloud database.  Only solution to that is to switch to either Windows 7,…