6 articles General

Troubleshooting Issues with a Network Database

If you are having issues connecting and remaining connected to a database that is accessed across the network there are a couple of solutions that can help to resolve the issue. Make sure that the computer where the database is located is always on when trying to access the database. Check that all computers are…

How to Move/Transfer TNT Reading AE License to a New Computer

You can move or Transfer your Station license(s) and/or Player licenses to a new computer without assistance from BrainTrain Support.   Player Licenses may be deactivated and reactivated twice.  Cloud licenses cannot be deactivated and transferred to a new player, but you can import any existing Cloud Players to your new computer. This procedure works…

How do I assign a Cloud license to a Player in TNT Reading AE?

These steps should be followed on the Clinician’s computer before installing the program on the Home users system. Follow the Steps below to Add a Cloud License to an existing Player on the Clinician’s computer. Start the program on the Clinician’s computer in which you wish to apply a Cloud license.  If the Wizard opens…

How Does a TNT Reading AE Client Import a Cloud User at Home

Note:  These steps should be followed on the Home users computer after the Clinician has completed the steps at Assigning a Cloud License to a Player. For a home user to use the cloud system for a professional project they must follow the steps below. 1. Download and install the professional version of the program…

Windows Support and BrainTrain Programs

As of January 14, 2020, BrainTrain no longer offers support for software on Windows 7.  Windows XP, Windows Vista and Windows 7 are no longer supported by BrainTrain. At this time, we only test and certify that BrainTrain software will start and operate correctly on Windows 10 and Windows 8.1. We urge you to take…