If you receive an error like:
“There was a problem communicating with the server. Please check your internet connection”
when signing into the Web Remote Test, try the following suggestions:
- First, make sure your connection is Secure. Check the address bar to see if you see the Padlock symbol or a “Not Secure” warning.
If you see “Not Secure” and the Warning Triangle, then make sure you are using the link starting with https:// (you can just add that in front of braintraintests.com) - Restart the computer first and try the test login again.
- Close any extra tabs or browser windows you have open in addition to the tab with the IVA-2 Web test and then try the web test Login again.
- Check to make sure Chrome is up-to-date. To do this go to the menu by clicking the set of three vertical dots in the upper right corner.
Go to ‘Help’ then ‘About Google Chrome’.
A window should appear indicating if there are any updates available. Install any updates that are available. If no updates are available then proceed to the next troubleshooting step. - If your browser is up-to-date then you can try clearing the browser cache by clicking CTRL+Shift+DEL. A window will appear with options. Make sure the time range selected is ‘All Time’ and check the box for ‘Cached images and files’ then click ‘Clear Data’.
- If you continue to have trouble after following those steps, then reach out to Technical Support at Submit a Ticket for further assistance.
