This message would mean that either 1) the database is corrupted or 2) the MDAC files (Microsoft Data Access Components) installed on the system aren’t working properly. As bad as #1 sounds, its probably the preferable cause.
A couple of things to try.
A) First, try running the IVA-AE test that comes with the Test Battery II and see if the same problem occurs. If so, it probably points to #2 above. If not, then #1 is more likely.
B) If the IVA-AE test in Step A above runs fine, but IVA+Plus is still having trouble, then try the “Fix and Compress IVA+Plus Database” command from the “Database” menu under the Test Battery II screen. Then attempt to run the IVA+Plus again.
C) If B above doesn’t resolve the problem, then try the “Create New IVA+Plus Database” command from the “Database” menu under the Test Battery II screen. Then attempt to run the IVA+Plus again. If C works, then that points to the database as being corrupted. You could then try to merge an older backup of the IVA+Plus database (if one exists) into the new database created to recover as many records as possible.
If the above suggestions do not work or you require further assistance, then use the links at right to open a support ticket.
