Submit a Ticket | BrainTrain Knowledge Base & Support

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Basic Information
Your Name*
First Last
Email*
Enter Email Confirm Email
Do you know your BrainTrain Customer #?*
- Yes
- No
Enter Customer #*
Please select the product in question*
Please note: The IVA+Plus / IVA-AE has been discontinued and replaced by the IVA-2 / IVA-AE2. If you are a current IVA+Plus/IVA-AE user, please contact BrainTrain Sales about options for updating to IVA-2 or IVA-AE2
No support is available for IVA+Plus / IVA-AE.
Please Note: Technical Support (including re-registration and/or migration of the product to a new computer) is no longer offered for the Captain's Log Cognitive Training System.
Please contact BrainTrain Sales for information on the new MindPower Builder system.
Please Note: Technical Support (including re-registration and/or migration of the product to a new computer) is no longer offered for the SoundSmart program.
Please contact BrainTrain Sales regarding the TNT Reading program which replaces SoundSmart.
Enter Version #
The version number can be found via the "Help - About..." menu in the software. It may also be displayed on the opening graphic that appears when opening the program.
What is the nature of your inquiry?*
Reason for Transfer*
Have you read and followed the steps discussed in this article? Instructions for transferring IVA-2 to a new computer
Have you read and followed the steps discussed in this article? Instructions for transferring IVA-QS to a new computer
Please note: The IVA+Plus has been discontinued and replaced by the IVA-2. If you are a current IVA+Plus user, please contact BrainTrain Sales about options for updating to IVA-2.
Support is no longer offered for IVA+Plus.
Please note: The IVA-AE has been discontinued and replaced by the IVA-AE2. If you are a current IVA-AE user, please contact BrainTrain Sales about options for updating to IVA-AE2
Support is no longer offered for IVA-AE.
Please note: The IVA+Plus has been discontinued and replaced by the IVA-2. If you are a current IVA+Plus user, please contact BrainTrain Sales about options for updating to IVA-2.
Support is no longer offered for IVA+Plus.
Please note: The IVA+Plus / IVA-AE has been discontinued and replaced by the IVA-2 / IVA-AE2. If you are a current IVA+Plus/IVA-AE user, please contact BrainTrain Sales about options for updating to IVA-2 or IVA-AE2.
Support is no longer offered for IVA+Plus / IVA-AE.
Please note: The IVA+Plus / IVA-AE has been discontinued and replaced by the IVA-2 / IVA-AE2. If you are a current IVA+Plus/IVA-AE user, please contact BrainTrain Sales about options for updating to IVA-2 or IVA-AE2.
Support is no longer offered for IVA+Plus / IVA-AE.
Please note: The IVA+Plus has been discontinued and replaced by the IVA-2. If you are a current IVA+Plus user, please contact BrainTrain Sales about options for updating to IVA-2.
Support is no longer offered for IVA+Plus.
Please provide further detail about your issue*
Are you getting a specific error message?*
- Yes
- No
Enter the error message here*
Upload your "UnhandledException.log" file
This is typically located in the "C:\Program Files\BrainTrain\Program Name\Logs" directory. If you are using a 64 bit OS, it is typically located in the "C:\Program Files (x86)\BrainTrain\Program Name\Logs" directory.
Drop files here or

Accepted file types: log, jpg, gif, png, pdf, bmp, mdb, sdf, txt, Max. file size: 256 MB.
Would you like to provide more information about your issue?*
More detail can assist in resolving your issue more promptly.
- Yes
- No
PLEASE NOTE: This ticket will not be submitted to BrainTrain's Technical Support until you click the "SUBMIT" button below. If you may need a call back, please be specific in terms of times when you will be available and we will do our best to contact you, pending the absence of previously scheduled calls.
More Information Needed
Since you do not know your Customer Number, please provide the additional information below to assist us in properly locating your record.
Company Name
Contact Phone*
City and State*
Are you Cloud Player?*
- Yes
- No
Additional Information
Select your OS*
BrainTrain products are tested and supported ONLY ON Windows 10 and Windows 11. Microsoft has ceased supporting older operating systems such as Windows XP, Vista and Windows 7. Windows 8 and 8.1 are no longer in mainline support from Microsoft. Therefore, BrainTrain no longer tests to verify that our software still functions on those Windows systems.

BrainTrain recommends taking the necessary steps to upgrade your Operating System to Windows 10 or Windows 11 as soon as possible.
What type of computer are you using?*
What is your computer's Manufacturer and Model?
You may upload screenshots, PDFs or other files that may help illustrate your issue below.
Drop files here or

Accepted file types: jpg, gif, png, pdf, bmp, mdb, sdf, log, txt, Max. file size: 256 MB.
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